After having had our neighbour call me at midnight to say the alarm was going off I decided it was time complain about the alarm. It has been randomly going off for weeks and I was sick of the keypad stalling on code entry.
The alarm tech came out and I explained the problems we had been having, he decided the best option was to replace the VoiceNav (Keypad). Apparently they have been having some firmware issues. So far so good.
Something to note is the VoiceNav is very customisable, the tech changed the way the zones display and showed me how to change the sensitivity on the keypad. Lots going on in this unit if the user manual was clearer.
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