Fairly happy with the response to the air conditioning problem. Reported the problem yesterday morning and received a call from the service manager this morning. They were on-site by lunch time and looking into the problem.
It seems the main issue was the drain getting an air lock, they installed a breather into the drain line and the problem was fixed with water flowing from the head unit out the drain.
A little more care at installation would have avoided this but a fast response and fix to the problem goes a long way to making up for it.
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